Service Level Agreement (Overview)

This overview summarizes the availability and support commitments for SysOS. Specific contractual terms depend on your plan.

Availability target

We target high monthly uptime for the core application, excluding scheduled maintenance and events outside our reasonable control.

What counts as downtime

Downtime is a sustained period where the core application is unreachable for reasons within our control. It excludes:

• Scheduled maintenance announced in advance.
• Issues caused by your configuration or third parties.
• Force majeure events.

Support response

Severity	Description	Target first response
Critical	Service unusable	Fast, prioritized
High	Major feature broken	Same business day
Normal	Minor issue or question	Within standard hours

Maintenance

We schedule maintenance during low-usage windows and announce it through in-app notices where practical.

Monitoring

We continuously monitor health and traffic and alert on anomalies so issues are caught early.

Remedies

Any service credits or remedies are defined in your specific contract, not in this overview.