Using the platform
Using the Team Chat and Helpdesk
SysOS includes real-time team chat and an internal helpdesk for employee tickets. This guide explains when to use each.
Team chat
Chat provides team channels and direct support conversations, updating live as messages arrive.
- Open Chat from the sidebar.
- Pick a channel or start a direct conversation.
- Watch for the unread badge and notification sound when new messages land.
Internal helpdesk
The Helpdesk is a Zendesk-style ticketing system for internal employee requests, separate from external support tickets.
- Employees raise tickets from the intranet help area.
- Staff manage tickets in Helpdesk with configurable statuses, categories, and SLAs.
Chat vs. helpdesk
| Use chat for | Use helpdesk for |
|---|---|
| Quick questions | Trackable requests |
| Team coordination | SLA-bound issues |
| Informal updates | Auditable resolutions |
Tips
- Keep channels topic-focused so history stays useful.
- Configure helpdesk categories to match how your teams actually work.